If People Bought Cars
The Same Way They Buy Computers...
General Motors doesn't have a
"help line" for people who don't know how to drive, because people don't buy
cars the way they buy computers- but imagine if they did...
HELPLINE: "General Motors
Helpline, how can I help you?"
CUSTOMER: "Your cars suck!"
HELPLINE: "What's wrong?"
CUSTOMER: "It crashed, that's what went wrong!"
HELPLINE: "What were you doing?"
CUSTOMER: "I wanted to go faster, so I pushed the accelerator pedal all the way to
the floor. It worked for a while, and then it crashed -- and now it won't even start
up!"
HELPLINE: "I'm sorry, sir, but it's your responsibility if you misuse the
product."
CUSTOMER: "Misuse it? I was just following this damned manual of yours. It said to
make the car go to put the transmission in 'D' and press the accelerator pedal. That's
exactly what I did --now the damn thing's crashed."
HELPLINE: "Did you read the entire operator's manual before operating the car
sir?"
CUSTOMER: "What? Of course I did! I told you I did EVERYTHING the manual said and it
didn't work!"
HELPLINE: "Didn't you attempt to slow down so you wouldn't crash?"
CUSTOMER: "How do you do THAT?"
HELPLINE: "You said you read the entire manual, sir. It's on page 14. The pedal next
to the accelerator."
CUSTOMER: "Well, I don't have all day to sit around and read this manual you
know."
HELPLINE: "Of course not. What do you expect us to do about it?"
CUSTOMER: "I want you to send me one of the latest versions that goes fast and won't
crash anymore!"
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HELPLINE: "General Motors
Helpline, how can I help you?"
CUSTOMER: "Hi! I just bought my first car, and I chose your car because it has
automatic transmission, cruise control, power steering, power brakes, and power door
locks."
HELPLINE: "Thanks for buying our car. How can I help you?"
CUSTOMER: "How do I work it?"
HELPLINE: "Do you know how to drive?"
CUSTOMER: "Do I know how to what?"
HELPLINE: "Do you know how to DRIVE?"
CUSTOMER: "I'm not a technical person! I just want to go places in my car!"